Struggle Signals

What it does

Drop-off tells you where users stop. Struggle signals tell you what they were doing in the minute before they stopped, which is usually the difference between a step that is confusing and a step that is broken. These reach your team only. ARCY never interrupts a user because it saw one.

• Rage click: the same control pressed three times inside a second
• Navigation loop: the same route reached three times inside a minute
• Dwell: a pause on a page far longer than that page usually takes
• Grouped into a hotspot, per route, with the action ARCY can take there

How it works

1. 1Behavior is derived, never stored as a verdictThere is no struggle table. A signal is computed over the interaction traces you already send, at the moment the question is asked, so retuning a threshold re-derives every past week rather than leaving old rows behind.
2. 2The thresholds are deliberate, and the same everywhereThree clicks, because two is a double click. Three visits to a route, because two is the back button working. They are not tunable per environment, so two environments' numbers stay comparable.
3. 3Signals become a hotspot with an actionConcentrated signals on one route surface as an insight naming the route, the behavior and the affected sessions, with a control that opens a flow there.

Related

• Drop-off
• ARCY Pulse
• Conversations