Industry
Financial services
The application stops at the document step, and the weekly report is the first anyone hears of it
An applicant reaches identity verification, meets a document they do not have to hand, and closes the tab. They never open a ticket, so the only trace they leave is a number that fell.
The numbers
68%
of consumers abandoned a digital financial services application in the past year
Signicat, The Battle to Onboard 2022, 7,600 consumers across Europe
70%
of financial institutions have lost a prospective client to slow or complex onboarding
Fenergo, KYC and onboarding research, October 2025
128 million
active digital banking customers in Türkiye, the channel these applications run through
Türkiye Bankalar Birliği, digital banking statistics, December 2025
What ARCY sees
ARCY watches the flow the way an operator would if they could sit behind every applicant: step by step, inside the product, on the sessions that did not end in a completed application.
- The exact step applications stop on, per environment and per segment
- What people asked the agent in the minutes before they left
- Struggle signals: the repeated attempt, the long pause, the field filled and cleared
- Which partner or channel sends the applicants who stall most
What ARCY does
ARCY answers inside the product, at the moment the applicant is stuck, through the chat surface and the flows your own team authored. It paints no tour over your page and it sends no end user an unprompted nudge.
- Answers from the sources you approved, never from the open web
- Walks the applicant through the step with a flow your compliance team published
- Puts the conversations and the drop-off in front of the operator, in one place
What it measures
Some of your users never open ARCY at all. Same window, same flow, no ARCY. The difference between them and the users ARCY helped is what ARCY was worth, and it is the number your board will ask for.
- ARCY compares the users it helped against the users it never touched
- Completion in both groups, per flow
- Below a minimum group size the difference is withheld, and the counts still show
+36.3% activation lift on this flow
With ARCY
42.8%
1,204 users who ran this flow
Without ARCY
31.4%
2,910 users who never used ARCY
ARCY compares the users it helped against the users who reached the same step and never used it. Both are counted as finished the same way.
Related
See it on your own application flow
Book a walkthrough and we will look at the step your applicants stop on, using your own numbers.